Privacy Policy

Effective date: June 20, 2025

This Privacy Policy outlines how Andrina Hayden, trading as Andrina Hayden Coaching, a sole trader based in the United Kingdom, collects, uses, and protects personal data through this website and related services. I am committed to respecting your privacy and protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who I Am

Andrina Hayden
Trading as: Andrina Hayden Coaching
Email: andrina@andrinahayden.com
I am the data controller for the personal information collected through this website.

2. What Personal Data I Collect

I may collect and process the following types of personal data:

  • Contact details: name, email address, phone number (if provided)
  • Scheduling data: appointment preferences, dates/times (via Cal.com)
  • Website usage data: IP address, browser type, pages visited (via cookies or analytics)
  • Payment data: if applicable, handled securely via third-party platforms (e.g., Stripe or PayPal)

3. How I Collect Your Data

Data is collected when you:

  • Fill out a contact or enquiry form
  • Book a session using Cal.com
  • Browse the website (cookies and analytics)

4. How and Why I Use Your Data

I only process your personal data when I have a lawful basis to do so under the UK GDPR. These are the purposes and legal grounds on which I rely:

  • To respond to enquiries or deliver coaching services
    I use the information you provide (such as your name and contact details) to communicate with you and fulfil any services you’ve requested. This is done under the lawful basis of contract.
  • To manage bookings and client communications
    If you book a session using my scheduling system (Cal.com), I use the information to confirm appointments, send reminders, and deliver services. This also falls under the basis of contract.
  • To maintain business and financial records
    I retain some information, such as invoices and payment records, to comply with legal and tax obligations. This is based on a legal obligation.
  • To improve website performance and user experience
    I may collect technical data (such as your IP address or browser type) through cookies and analytics to help me understand how visitors use the site. This is done under my legitimate interests.

5. Who I Share Your Data With

Your data may be processed by trusted third-party service providers that support the operation of my business, including:

  • Webflow – for website hosting and form submissions
  • Cal.com – for appointment scheduling
  • Microsoft 365 – for email communication and secure document storage (e.g., Outlook, OneDrive)
  • Zoom – for delivering virtual coaching sessions

These service providers only process data on my behalf and in accordance with applicable data protection laws. I do not sell your data or share it with unrelated third parties.

6. Cookies and Tracking Technologies

This website may use essential cookies that are necessary for its basic operation, such as ensuring secure form submissions or improving performance. These cookies do not collect personal information and do not require user consent under UK data protection laws.

At present, I do not use analytics, advertising, or third-party tracking cookies on this site.

If this changes in the future, I will update this Privacy Policy and provide appropriate cookie notices.

7. Data Storage and Security

I store data using secure cloud services and take reasonable steps to protect your information from unauthorised access, disclosure, or loss.

8. How Long I Keep Your Data

I retain your data only as long as necessary:

  • For enquiries: up to 12 months
  • For active clients: up to 6 years (for legal/tax records)

9. Your Rights Under UK GDPR

You have the right to:

  • Access a copy of your personal data
  • Request correction or deletion of your data
  • Withdraw consent at any time
  • Object to or restrict processing in certain circumstances
  • Lodge a complaint with the Information Commissioner’s Office (www.ico.org.uk)

To exercise any of these rights, contact me at: andrina@andrinahayden.com

10. Changes to This Policy

I may update this Privacy Policy occasionally to reflect legal or operational changes. The latest version will always be available on this page.

Last updated: 20.06.2025

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